HOW DO I ORDER?
There are two easy ways to order:
1) Visit our website
You can order right here at www.aloveandakiss.co.uk If you need any help, you can send queries by email to firstname.lastname@example.org
2) Get in touch
If you would like help placing an order please fill in the enquires form and we will contact you.
HOW DO I FIND A SPECIFIC ITEM ON THE WEBSITE?
We’ve worked hard to make our website as user-friendly as possible. If you already know what you want, type in the name of the item. Alternatively, browse a love and a kiss’s different departments and categories, using the helpful filters on the left hand side of the screen to narrow down your choices.
WHAT IF I’M HAVING TROUBLE ONLINE?
The quickest way is to fill in the enquiry form and we will be in touch.. We want to be able to fix the problem as quickly as we can, so any information you can give is really valuable.
HOW CAN I PAY?
You can pay online using PayPal.
CAN I CHANGE OR CANCEL MY ORDER ONCE I HAVE PLACED IT?
Once you hit confirm, we want to get your order to you as quickly as possible. The order details are whizzed to our packing department, so items can be instantly picked and packed. It takes seconds, and doesn’t give us enough time to make changes. You can still return any unwanted items for a refund and don’t worry we’ve made this really easy.
CAN I HAVE MY ORDER DELIVERED THE NEXT DAY
I’m afraid not currently – but we’re working on it!
WILL THE COST OF MY PURCHASE BE PRINTED ON THE BOX?
Yes it will. But if the item is for gift please indicate this to us when placing the order and we can omit to include this.
IS IT POSSIBLE TO FIND OUT WHERE MY ORDER IS?
Our aim is always to let you know of a possible delay before it happens, but if you’d like to track your order then:
- – Double-check to see if delivery card has been posted through your letterbox
- – Check with your immediate neighbours to see if they have taken in a parcel for you
- – Check your “Safe Places”. If you regularly arrange for deliveries to be left behind the dustbins, in a shed or even in the dog kennel, then it’s possible the postman will remember this.
- – If you still cannot find it, contact us and we’ll find it for you.
WHAT IF MY ITEM IS FAULTY OR ARRIVES DAMAGED?
Let us know and we’ll arrange a refund or replacement. We may not even need the item back if you can provide a photo.
WHAT IF I RECEIVE A WRONG ITEM IN MY ORDER?
Apologies – and we’ll sort this out as soon as we can. Get in touch, and if the correct item is still in stock we’ll send it straight out. If it isn’t, then we’ll let you know how long it will take until the item is back in stock, or suggest a replacement.
WHAT IF AN ITEM IS MISSING FROM MY ORDER?
This might sound obvious, but the first port of call should be your packaging. It’s amazing what can be hidden underneath all the padding and paper! If you have tipped everything out and still can’t find your missing item, then let us know so that we can sort things out.
ARE MY DETAILS SAFE?
No card details are kept on our system after an order is placed, so your bank details are always safe
WHY DO YOU NEED AN EMAIL ADDRESS AND PHONE NUMBER?
We ask for these so we can get in touch if there is a problem with your order or its delivery. We provide clever alerts to keep you updated on the progress of your order: for example, an email as soon as you’ve placed the order and one again to let you know it has been despatched.
TAX – HOW MUCH?
Our prices include 20% VAT on all relevant items.
CAN YOU OFFER ME A DISCOUNT
Watch this space! Sign up to our mailing list and email newsletters, follow us on Twitter, join us on Facebook and keep an eye on our home page. We also run fantastic seasonal sales and everyone on our mailing lists hears about them ahead of the crowd.
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